At Dark Boys Media, we are committed to providing high-quality digital marketing services to our clients. However, we understand that there may be circumstances where a client is not satisfied with the services provided. This Refund Policy explains our policy regarding refunds for our services.
Eligibility for Refunds
We will issue a refund for our services under the following circumstances:
- If we are unable to deliver the services as agreed upon in the contract between the agency and the client.
- If the services provided are not as described on our website or any other promotional materials.
- If the client can provide evidence that the results of our services were not as promised and not met their expectations.
If you believe you are eligible for a refund, please contact us at [email protected] with the following information:
- Your name and contact information
- A detailed explanation of why you are requesting a refund
- Any relevant documentation or evidence to support your claim
Our team will review your request and provide a response within 9 business days.
If a refund is approved, it will be processed within 9 business days. Refunds will be issued to the original method of payment used for the purchase.
The following are excluded from our refund policy:
- Any services that have already been completed or are in progress.
- Any fees or costs associated with setting up or canceling accounts with third-party platforms or services used in conjunction with our services.
- Any fees or costs associated with the client’s own advertising or marketing efforts.
If you have any questions about this Refund Policy or would like to request a refund, please contact us at [email protected].